Implementation, then operation.
The first agreement gets one workflow into supervised production. The second keeps it measured, maintained, and accountable after launch.
Owner, cases, systems, exceptions.
Map, integrate, test, deploy.
Human authority and operating evidence.
Implementation fixed to one agreed workflow and acceptance set
Operation managed under a separate monthly agreement
Workflow deployment
Scoped per workflow
We map one process, define representative cases and acceptance criteria, build the system and integrations, and take it through supervised production.
- ✓Process and exception map
- ✓Working integrations and deployment
- ✓Acceptance evidence and operating runbook
Managed operation
Monthly agreement
Relays monitors the workflow, reviews failures, maintains evaluations, handles approved changes, and keeps the deployment current.
- ✓Monitoring and incident response
- ✓Evaluation and correction review
- ✓Version changes and rollback support
Know what the engagement has to prove.
The scope should name the process, evidence, deployment boundary, commercial terms, and owner after launch. If those are fuzzy, the build is not ready to start.
Narrow scope
The first agreement covers one named workflow. Anything outside it is a new decision, not hidden project expansion.
Acceptance before automation
We agree on cases, evidence, exceptions, and human authority before supervised production begins.
An owner after launch
Relays remains responsible for monitoring and approved changes instead of handing over an unsupported prototype.
- Workflow
- the trigger, steps, systems, result, and accountable owner
- Cases
- representative examples, known exceptions, and acceptance criteria
- Authority
- what the system may do and where a person must approve
- Deployment
- where it runs and who controls credentials, data, and logs
- Operation
- monitoring, incidents, updates, rollback, and ongoing owner
- Economics
- implementation fee, operating fee, and customer-paid infrastructure
How the first engagement works.
We do not ask you to choose a model or buy a software tier. Bring the operation and the people who know where it breaks.
Station 01
Bring one workflow
Show us the process, owner, volume, systems, examples, exceptions, and current business cost.
Station 02
Map the work
We document the real steps, define the human boundary, and agree on the cases that will prove the system.
Station 03
Build and prove it
Relays implements the smallest useful system and runs it against historical and supervised live cases.
Station 04
Deploy and operate
We deploy in the agreed environment, monitor production, and improve the system under an ongoing agreement.
What an early customer should ask.
Bring one process, not an AI shopping list.
We will decide together whether the workflow is valuable, testable, deployable, and narrow enough to own.
